| Problem | Cause | Solution |
| I can't seem to log into my account I previously setup | Did you forget your password? | Use the "Click here if you've forgotten your password." link on the shopping bag screen. You'll need to supply us your registered email address so we can send the password to you. |
| I'm getting an error after I hit the submit button |
The possible cause to this is that you are viewing our website behind a firewall; Some firewalls do not
allow users to visit secure pages merely for security purposes. You will need to click the "Having problems signing in? Try our Standard Server" option on the screen that you supply your email and password on. |
|
| My shopping bag is suddenly empty! | Due to security issues, we empty your shopping bag if the web browser has been inactive for 15 minutes. | To fix this problem, just hit refresh or reload on your browser to reset the timer so you have another 15 minutes. |
| I'm using AOL and I can't seem to order or log in | Depending on what version of AOL you are running, the web browser AOL is using might be out of date, which prevents you from accessing our secure site. | Try upgrading to the latest version of AOL, as this is an isolated problem with versions of AOL before version 6. |
| I don't have a credit card and I want to pay by check or money order | [n/a] | Click the "Printable Order Form" link and print the form. All you need to do then is fill it out and mail it to the address listed on it. |
| I don't like ordering anything online because I don't feel it's safe, is there a number I can call to place my order? | [n/a] |
Comedyhome.com is a Fully Secure Electronic Commerce Environment. The
e-commerce system employed by Comedyhome's uses encryption to make sure no
unauthorized individuals gain access to your credit card information
(including your name and address) as it travels over the Internet. Whenever you submit your credit card number to make a purchase, your number is encoded - placed within a complex formula that cannot be decoded without the proper "key." This encoded number is sent directly from the Comedyhome's server to a secure Internet Payment Service Provider. After receiving your encoded number, the Payment Service Provider contacts Comedyhome's bank, which processes the credit card authorization request. Our server then logs all the transaction information to a database, creating a "receipt," before sending a custom response page to your browser. If you still wish to place your order over the phone, you can call (800) TOAST-48 to place you order. |